Privacy Policy
Introduction
At Home Farm Tree Care, we take your privacy seriously. This policy explains what personal information we collect, how we use it, and how we keep it secure.
We only collect the information we need to respond to enquiries, provide quotations, carry out our services, and communicate with you clearly and efficiently.
The data we collect
When you contact us or request a quote, we may collect the following information:
Your name
So we know who we are corresponding with.
Your email address
Used to respond to enquiries, send quotations, and provide updates relating to your enquiry or work.
Your telephone number
Used where necessary to discuss your enquiry, arrange site visits, or contact you about your job.
Your address or site location
So we can assess the work required, provide accurate quotations, and carry out services.
Additional information you provide
Such as details about trees, access, photos, or specific requirements. This helps us understand the job and provide the right advice.
We may also collect basic website usage information (such as pages visited) to help improve the website.
How we use your information
We use your information to:
Respond to your enquiry
Provide quotations
Arrange and carry out work
Communicate with you about your job
Maintain our internal records
Improve our website and services
We do not use your information for unsolicited marketing, and we will not send marketing emails unless you have explicitly asked to receive them.
Data storage
Your information is stored securely and only accessed by those who need it to carry out their work.
We keep your information only for as long as necessary to fulfil the purpose it was collected for, including for legal, accounting or insurance requirements.
Sharing your information
We do not sell, rent or trade your personal information.
We may share your information with trusted third parties where necessary to deliver our services (for example, waste carriers or subcontractors), but only where it is essential and handled appropriately.
Data security
We take reasonable steps to protect your personal information from loss, misuse or unauthorised access.
However, as with all online data transmission, we cannot guarantee absolute security.
Your rights
You have the right to:
Request a copy of the personal data we hold about you
Request correction of inaccurate or incomplete data
Request that your data is deleted
Object to or restrict how your data is used
To exercise any of these rights, please contact us using the details below.
Contact
If you have any questions about this privacy policy or how your data is handled, please contact:
Email: info@homefarmtreecare.co.uk